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If you are using a screen reader and are having problems using this website, please call (888) 226-0076 for assistance. Please note, this number is for accessibility issues and is not a ticketing hotline.

General Info

Portola is a 2-day music festival taking place on Saturday, September 28 and Sunday, September 29, 2024 at Pier 80 in San Francisco, CA.

  • Venue doors open at 1pm PT both days.
  • You must be 21 years or older on the day you plan to attend the event.
  • A valid government-issued photo ID is required for entry.
    • Expired ID will not be accepted for entry.
    • No one under the age of 21 will be allowed entry into the festival even if accompanied by an individual 21 years of age or older.
  • Show will take place rain or shine.
  • No Re-Entry.
  • Lineup, set times, festival hours, and venue are subject to change.
  • Food and beverages sold separately.

Cashless

Portola is a cashless event. Major credit cards such as Visa, Mastercard, American Express, and Discover will be accepted. Contactless payment solutions such as Apple Pay, Android Pay, Samsung Pay, Google Pay, and contactless cards will also be accepted.

You can convert cash to a pre-paid Visa card. See your nearest Guest Service booth for closest cash to card locations.

Accessibility

Please visit our Accessibility/ADA page.

For any accessibility-related questions, please email us here.

Health & Safety

The event shall be presented in accordance with applicable public health conditions as of the date of the event and which may change at any time as determined by federal, state or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and attendance requirements, such as proof of vaccination and/or negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. If any ticket holder does not comply with any laws, mandates, health orders or directives, promoter or event terms, conditions or rules, then the promoter or event operator may refuse admission to the event or require the ticket holder to leave the venue and such ticket holder will not be entitled to a refund.

Covid-19 Warning

COVID-19 is an extremely contagious disease that can lead to severe illness and death. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that those attending the festival will not be exposed to COVID-19.

Attendee Promise & Health Acknowledgement

All attendees agree to follow festival policies (including health and safety policies) and posted instructions while at the festival. All attendees should evaluate their risk in determining whether to attend the festival. By entering the festival, attendees voluntarily assume all risks related to exposure to viruses (including, without limitation, COVID-19) and confirm that they will adhere to federal, state and local mandates and/or any quarantine or isolation recommendations.

Public Safety

Security and safety are of utmost importance. We work hand in hand with law enforcement and public safety agencies to help ensure the safety of our events. Because of those very same concerns, we are unable to publicly comment on detailed, specific actions which are taken. You will notice safety measures upon your arrival such as dog sweeps, bag checks, and walk-through metal detectors (magnetometers, open gates or evolve systems) for all attendees, staff, and performers.

Please note that we will implement safety screenings upon festival entry. Please arrive early and note the Prohibited Items list. Prohibited items will be refused upon entry and must be returned to the patron’s vehicle or disposed of by the patron.

In the event of an emergency, information may be relayed on the video screens, over the audio system, and/or through mobile notifications via the festival app.

If you, or a friend, require medical assistance please locate your nearest medical tent or alert a staff member. And remember: if you see something, say something. Flag down any staff member or public safety official if you notice something that doesn’t seem quite right.

What Can I Bring?

Allowed Items

  • Backpacks (Medium) 18"x13"x8.5"
  • Band Aids
  • Binoculars
  • Breast Pump (Manual, Battery Operated, Or Powered Devices)
  • Cameras (Non-Pro Digital, Disposable, Polaroid and Film)
  • Chapstick and Lip Balm
  • Dancing Shoes
  • Ear Plugs
  • Eye Drops
  • Face Masks (PPE, non-costume)
  • Fanny Packs and Hip Bags
  • GoPros
  • Gum (sealed packs)
  • Hand Sanitizer
  • Hats
  • Hydration Packs (empty)
  • Inhalers
  • Makeup
  • Mobile Phone Chargers
  • Parasols
  • Water Bottles (Empty and Reusable)
  • Personal Medication (Name On Medication Must Correlate With Persons DL or State ID)
  • Personal Protective Equipment (PPE) Masks
  • Purses and Handbags (12”x6”x12”)
  • Stored Breastmilk or Formula
  • Sunblock (Non-Aerosol)
  • Sunglasses
  • Towels (small-medium size)

Prohibited Items

  • Advanced First Aid Kits (Advanced first aid kits include but not limited to hemostatic gauze or powder, tourniquets, compression bandages, decompression needles, or chest seals)
  • Aerosol Products/Aerosol Cans
  • Air Horns
  • Animals
  • Audio Recording Devices
  • Bicycles, Skates, Scooters or Skateboards
  • Blankets
  • Body Armor
  • Coolers
  • Chains or Chain Wallets
  • Chairs
  • Detachable Lens Cameras
  • Discriminative or Appropriative Items
  • Drones or Remote Control Aircraft, Cars or Toys
  • Fireworks, Explosives or Road Flares
  • Flags
  • Flyers, Samples, Giveaways or Promotional Items
  • Glass Bottles or Containers
  • Glow Sticks, Light Sticks, or LED Gloves
  • Hammocks
  • Hula Hoops
  • Hoverboards or Segways
  • Illegal Drugs or Drug Paraphernalia
  • Instruments
  • IV Bags
  • Kites or Sky Lanterns
  • Laser Pointers
  • Markers or Paint Pens
  • Massagers
  • Outside Food or Beverage
  • Non-Personal Protective Equipment (PPE) Masks (costume)
  • Selfie Sticks, Tripods or Narcissists
  • Smelling Salts
  • Stuffed Animals
  • Tailgating
  • Tents or Sleeping Bags
  • Tourniquets
  • Toy Guns, Water Guns or Sling Shots
  • Totems
  • Umbrellas
  • Video Cameras
  • Wagons
  • Walkie Talkies
  • Weapons (Guns, Knives, Ammo, Pepper Spray, Mace, etc.)

In addition to the list above, any item deemed inappropriate by festival personnel will not be allowed into the venue/festival and must be either returned to your vehicle or disposed of appropriately.